Dawanda feature and technical stuff

I have been on Dawanda, my online selling site, for almost a year now. No complaints, so far. Recently though, there have been a number of technical problems - power outages, templates not working, statistics not updating etc. Even worse, I finally figured out why my new items are getting so little views - it's because they aren't even showing up in the new listings! I've done a search by title - but nothing, nada, zilch. Annoying, since I'm paying listing fees. What I find even more annoying is that I haven't had any reply to my emails. I wish there was some sort of technical helpline or other customer service I could contact (because yes, I'm a customer too), but there is only this one email address, and I really wonder who handles them all. The Dawanda team is fairly small, and I get the feeling they only have one poor techie guy handling everything... The only bright spot appeasing my frazzled mind is the fact that my cupcake pencil case was included in their recent back to school feature. But until my problem is fixed I won't be adding any new items, unfortunately.